Thank you for reviewing our Shipping Information page! We have our products broken into two categories: Worm Orders and Other Products; shipping information for both is contained below with any special notes located on the individual product page within the Shop Tab.
WORM ORDERS
Our worms are hand-harvested and separated from the bedding prior to being weighed and packaged in a breathable shipping bag with enough bedding, consisting of peat moss and coconut coir, to ensure their safe travel during home transfer time.
Shop Pick Up:
Due to high demand, please contact us as 509-928-3995 prior to arriving to insure availability and in order to be hand-harvested and ready for pick up.
Due to the nature of worm harvesting, and for the safety and health of the live animal, we only harvest once a week for shipping orders.
We are located at 24411 E Joseph Ave, Otis Orchards WA. Please see the map on the Contact Us page for location and shop hours.
Worm Shipment:
All worm orders must be received by Friday Noon in order to be shipped the following Monday (or Tuesday if Monday is a holiday) via USPS Priority Mail within the continental United States (typically 3 days or less delivery time). We only ship on Mondays or Tuesdays to ensure that the worms do not sit in the postal system over the weekend.
They are clearly marked "live worms / perishable'.
Receipt of Worm Shipment:
You will receive a tracking number when your worms are shipped so you can prepare for their arrival.
Please make arrangements to either be home to receive your worms, available to pick up your worms at the post office or to have them held at the post office.
It is very important not to leave your worms exposed to direct sunlight or extreme temperatures for even short periods of time.
Live Delivery Guarantee:
Marlé Worm Growers guarantee that a minimum of 95% of the worms will arrive to the destination alive following these conditions:
You are home to receive your order or have it held at the post office (a temperature controlled environment).
Failure to accept the worms on the first delivery, or failure to pick up the worms within 24 hours at the post office will cause the Live Guarantee to become null and void.
You must unpack and verify condition of the worms the same day as delivery.
In the event a hazard occurs and your worms do not arrive alive, you notify Marlé Worm Growers via email within 24 hours of delivery date. Please place the word “replacement” in the subject line of the email so that it will been seen and addressed promptly.
The package must be accepted as delivered even though it appears to be damaged. If the package is refused, the guarantee will become null and void, and loss of replacement and/or refund will be forfeited.
Marlé Worm Growers reserves the right to postpone a shipment due to extreme weather conditions, either cold or hot. If you request that the shipment takes place under these conditions, it is at your own risk and eligibility for a replacement order or refund becomes null and void.
Both the Red Wiggler Worms are temperature sensitive. If the temperatures are below 40° or above 90º, additional precautions may need to be taken to ensure safe delivery of your worms.
OTHER PRODUCTS
Local Pick Up:
We are located at 24411 E Joseph Ave, Otis Orchards WA. Please see the map on the Contact Us page for location and shop hours.
Shipment:
Our other products are shipped within three working days of verified paid orders.
Please note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
The products are shipped either by USPS Priority Mail or by UPS depending on the shipping origination.
Please contact us regarding any questions, comments and/or concerns you may have regarding your order, shipping, or products offered by Marlé Worm Growers.